ACC Operational Autonomy

To avoid delays and to streamline complaint management, the following measures must be implemented: * The recommendations of the Complaint Scrutiny and Selection Committee (JABAC) at the district or divisional ACC offices should not be subjected to further scrutiny by the central JABAC at ACC headquarters. * For complaints related to offences below a certain level of severity (as determined by ACC guidelines), the district or divisional ACC offices should be authorised to independently take necessary actions on complaints.

Reform Proposed
Total Reforms Being Tracked
2
01
Reform Proposed
The reform idea or commitment is publicly articulated.
Reform Proposed
00
Reform Initiated
Preliminary steps are taken (e.g., circulars or notices by relevant...
Reform Initiated
01
Legal and Policy Framework
The reform is codified in policy, law, or regulation.
Legal and Policy Framework
00
Operationalisation
Institutional or administrative mechanisms are established for the reform delivery.
Operationalisation
00
Action Implementation
Tangible actions showing visible progress or outcomes are taken.
Action Implementation
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Glossary

Last Updated: 14th December 2025

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